Refund policy

§7 - RETURN/REFUND POLICY
Citizens outside the European Union and no consumers
7.1 Generally, there is no return or refund for citizens outside the European Union or for Customers that are no consumers, but MyDayDayBelgium will try its best to resolve concerns the Customer may have in the best way possible. Concerns can be e-mailed to enquiry@mydaydaybelgium.com.
7.2 Issues for which MyDayDayBelgium will aim to support resolution:
• wrong item shipped based on original order image;
• completely wrong order delivered.

Issues for which MyDayDayBelgium will not be able to support:
• delivery time being too long;
• delivery delayed due to courier’s issue;
• requests for refund when product does not meet the Customer’s expectations ;
• subjective reasons such as small stains, loose threat, mild scratches etc. possibly not included in description. The Customer is expected to verify the order and pictures at time of purchase and accept condition after placing order. The nature of the Product (antique / vintage) means mint condition cannot be guaranteed and not all points are included in description;
• report of a problem after receiving the goods for more than 24h.

Consumers of the European Union: right of withdrawal

7.3 Citizens of the European Union that purchased an Order as a Consumer (this is a natural person who is acting outside the scope of an economic activity) have the right to cancel an Order for Products (other than for Products made to the Consumer’s specification or Products which have been personalized or altered in any way from the original state when bought, to include extra restoration), and receive a refund, without indication of reasons, if the Order is cancelled before the expiry of 14 days from the date the Consumer (or a third party other than the carrier and indicated by the Consumer) acquires material possession of the Product(s). Consumers will not be able to cancel an Order where Products are made to the Consumer’s specification or have been personalized (but this will not affect the Customer’s legal rights as a Consumer in relation to Product(s) made to the Consumer’s specification or personalized that are faulty or not as described).

7.4 To cancel an Order, a Consumer needs to notify the Seller within the period of 14 days by means of a clear statement. This can be done by:

1) completing the cancellation form which accompanies these General Terms and is available on request from the Seller
2) e-mailing the Seller at enquiry@mydaydaybelgium.com;

If using e-mail, the Consumer must include details of the Order to be cancelled to help identify it. The Consumer will receive an e-mail from the Seller to confirm it has received the Consumer’s cancellation. If the cancellation notice is provided by e-mail, then cancellation is effective from the date the e-mail was sent.

7.5 If a Consumer cancels an Order in accordance with the clauses 7.3 and 7.4, the Seller will refund the price the Consumer paid for the Product(s), including standard costs of delivery. Any additional costs resulting from the Customer’s choice for a method of delivery other than the cheapest standard delivery offered by MyDayDayBelgium will not be reimbursed. If there is, in any way, a decrease in the value of the returned Product(s), MyDayDayBelgium reserves the right to hold the Customer liable and claim damages for this decrease in value of the Product(s) resulting from the use of the Product(s) by the Customer that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product(s).

7.6 The Seller will make any refunds due as soon as reasonably practicable and in any event within the 14 days after having received the returned Product(s). The Seller may retain money paid by the Consumer to the value of any work already carried out on the Order and the Consumer will be charged a restocking charge (to be determined at the Seller’s sole discretion) based on the total value of the Order.

7.7 No refund of the cost of returning the Product(s) to the Seller will be made by the Seller for the Product(s). Such Product(s) must be returned at the Consumer’s expense, immediately or, in any case not later than 14 days after the day the Consumer notified his decision to the Seller to return the Product(s) and obtain a refund.

7.8 The Seller will make any refund to the Consumer via the method by which the Consumer made payment.

7.9 All Products in respect of which a refund is to be paid under this clause 7 must be returned to the Seller address in Belgium, without undue delay and in the same condition as they were received by the Consumer. Only returns of items that are in their original packaging, together with all accessories, user manuals and an invoice of proof of purchase will be accepted.